How To Contact 1Red Support

Questions about contacting 1Red

1. Does 1Red have a phone number for support?

   No phone line is listed. We offer live chat, a contact form and email, all available 24/7, and these cover account, deposit and withdrawal questions.
2. What is the fastest way to contact 1Red Casino?

   Live chat is the fastest route since it connects directly to an agent and runs 24/7. The contact form and email are better for detailed requests that need documents or specific dates referenced.
3. At 1Red, what's the response time for complaints?

   We acknowledge a complaint within 24 hours and resolve it no later than 8 weeks from receipt. The response includes our findings in writing, with supporting detail where relevant.
4. What should I include when I submit a complaint?

   Mark the subject line clearly, include the account holder's name, surname and phone number, and give a detailed description with specific dates and times. Complaints assigned to a third party are not actioned.
5. Can I contact support about a withdrawal that is delayed?

   Yes, live chat or the contact form are the right channels for a delayed withdrawal query. See the deposit and withdrawal methods page for processing times by method.
6. Can I ask support about self-exclusion?

   Yes, our team can be reached via live chat, the contact form or email to request a time-out or self-exclusion period. Details on the options available are covered on our self-exclusion page.